AI Agents & Intelligent Automation: Eliminate Repetitive Work & Elevate Customer Satisfaction 24/7
Pushpit Technologies designs and deploys custom autonomous AI agents that act as tireless digital team members. Integrated directly with your Microsoft Dynamics 365, CRM, databases, and communication channels, our agents resolve customer inquiries, extract data from complex documents, schedule tasks, and execute multi-step business workflows with enterprise security and zero human delay.
Core Deliverables Summary
- 24/7 intelligent customer service agents
- Automated document & data extraction
- Smart workflow triggers & task delegation
- Secure, private AI trained on your business data
Engineered for high-availability production environments with zero-disruption rollout and 24/7 observability.
What We Engineer & Deliver
Deep-dive technical capabilities, modern architectures, and tangible business outputs tailored to your technology roadmap.
24/7 Autonomous Customer Service Agents
Deliver instant, human-quality support across web, WhatsApp, email, and mobile apps. Our AI agents understand nuanced inquiries, verify accounts, and resolve tickets autonomously.
- Conversational AI with contextual memory and personality guardrails
- Direct integration with ticketing systems and Microsoft Dynamics 365
- Intelligent intent detection and automatic routing to human specialists
- Multilingual support across 50+ languages with sentiment tracking
Intelligent Document & Data Extraction
Stop typing data from PDFs, invoices, and contracts. Our document intelligence agents parse complex scanned files, extract structured fields, and post records directly to your ERP/CRM.
- Automated invoice, PO, and receipt OCR data extraction
- Contract analysis and compliance clause verification
- Automated validation against existing ERP databases
- Exception flagging and supervisor approval workflows
Multi-Agent Collaborative Workflows
Deploy teams of specialized AI agents that collaborate to solve complex operational challenges—such as financial reconciliation, research synthesis, and multi-system updates.
- Agent role specialization (Researcher, Validator, Executor)
- Autonomous task decomposition and sequential execution
- Human-in-the-loop escalation gates for sensitive actions
- Audit logs tracking every decision and API call made by the agent
Private Knowledge Base & Enterprise RAG
Connect advanced LLMs securely to your company internal documentation, SharePoint libraries, and SQL databases without exposing proprietary data to public models.
- Vector database indexing (Pinecone, Qdrant, Azure AI Search)
- Accurate semantic search with strict source citation links
- Strict role-based access control (RBAC) on confidential documents
- Zero data retention and private model hosting on Microsoft Azure
Dynamics 365 & CRM Agent Actions
Give your AI agents hands to perform real work. Agents can update CRM lead stages, generate quotes, trigger Power Automate approvals, and send calendar invites automatically.
- Two-way API integration with Dynamics 365 and Dataverse
- Automated lead qualification and intelligent CRM enrichment
- Automated post-call summary notes and action item drafting
- Calendar scheduling and follow-up email dispatch
Enterprise AI Governance & Safety
Deploy AI with peace of mind. We implement strict safety filters, PII redaction, hallucination prevention, and confidence scoring to protect your brand reputation.
- Automated PII/PHI scrubbing before model prompting
- Prompt injection defense and topic boundary enforcement
- Confidence threshold gating with graceful fallback triggers
- Full observability dashboard monitoring accuracy and token usage
How We Deliver High-Impact Results
A battle-tested 4-stage engineering framework from initial discovery and architecture review to zero-downtime production deployment.
Workflow & Process Mapping
We analyze your repetitive tasks, support inquiries, and document flows to identify high-ROI automation opportunities.
Agent Architecture & Knowledge Ingestion
We configure the agent persona, ingest your business knowledge base, and build safety guardrails in a secure sandbox.
CRM, ERP & API Action Binding
We connect the agent to Microsoft Dynamics 365, internal APIs, and messaging channels to enable real-time action execution.
Production Pilot & Accuracy Tuning
We launch a controlled pilot with live customer or internal traffic, continuously optimizing response accuracy and latency.
Technologies & Platforms We Leverage
We build with industry-leading, enterprise-grade cloud, AI, and business platforms to ensure long-term stability and zero vendor lock-in.
Tangible ROI & Operational Outcomes
Beyond clean code and architecture, our solutions drive measurable cost savings, velocity, and reliability for your organization.
Liberate Your Staff for High-Value Work
Free your human advisors and support agents from mundane FAQs so they can focus on closing deals and resolving complex client challenges.
Instant Delight for Modern Buyers
Customers expect immediate answers day and night. Our agents respond in seconds across all channels, drastically increasing lead conversion.
Scale Operations Without Adding Headcount
Handle 10x traffic spikes effortlessly during busy seasons without hiring temporary customer support personnel.
Zero Exposure of Private Data
Your data stays within your dedicated enterprise cloud boundary and is never used to train public foundation models.
Who Benefits Most From This Service
Tailored engineering solutions for engineering leaders, operations managers, and growing enterprise teams.
Customer Support & Success Teams
Financial & Professional Services
Sales & Lead Generation Operations
Success Story: Real-World Implementation
Financial Services: 24/7 AI Customer Support & Dynamics 365 Integration
The Challenge
Client support teams were overwhelmed with repetitive account inquiries, causing slow customer response times and high operational staffing costs.
The Solution
Deployed intelligent conversational AI agents integrated directly with Microsoft Dynamics 365 Customer Engagement to answer account questions, verify identity, and route high-value leads to advisors.
Frequently Asked Questions
Straightforward, transparent answers about implementation timelines, pricing models, and security governance.
Absolutely. We deploy private models inside your dedicated enterprise Microsoft Azure tenant or private VPC. Your proprietary documents, customer data, and system prompts are strictly isolated and are never shared or used to train third-party foundation models.
Let’s Architect Your AI Agents & Intelligent Automation Solution
Speak with a senior solutions architect from pushpit.in. We analyze your requirements, review existing bottlenecks, and deliver an actionable technical proposal within 24 hours.
Request Architecture Consultation
Selected Service: AI Agents & Intelligent Automation
Other Pushpit Capabilities
Explore our complementary enterprise cloud, automation, and Microsoft platform solutions.
DevOps & Cloud Engineering
Scale your infrastructure reliably on AWS, Azure, and Google Cloud with automated pipelines, containerization, and 99.99% uptime.
- Zero-downtime deployment pipelines (CI/CD)
- Multi-cloud management (AWS, Azure, Google Cloud)
- Automated disaster recovery & reliable backups
Microsoft Azure Cloud Solutions
Enterprise cloud migration, architecture, and security on Microsoft Azure designed for high reliability and business continuity.
- Seamless migration of Windows & Linux workloads to Azure
- Enterprise security, Azure Active Directory & RBAC
- Hybrid cloud setup & ExpressRoute connectivity
Dynamics 365 Customer Engagement
Transform sales, customer service, and operations with tailored Microsoft Dynamics 365 CRM solutions that unify customer relationships.
- Customized sales pipelines & automated lead scoring
- Omnichannel customer service case management
- Automated follow-ups, quotes, and contract tracking